We help you get more out of your Home Care Package
We’re Home Care Package Coordinators helping families across Australia make aged care simpler—with smarter budget management that means more care hours, more flexibility, and real human support.
We can help with...
Getting more hours of care by managing your Home Care Package more effectively.
Reducing the stress of aged care admin so your family can spend more time together.
Finding local support workers you actually like and trust.
Making the switch from your current provider simple and stress-free.
Avoiding hidden fees that eat into your care hours.
Keeping your budget on track so your funding lasts longer.
Giving you one point of contact, instead of being passed around departments.
Helping your parent stay at home instead of moving into a facility too soon.
It’s your care package. Let’s make every dollar count.
Get one contact, more flexibility, and a care plan that actually works for your life - not just the system.
Why families are switching to us
Most people don’t realise how easy it is to change providers, until they do it. What they do notice straight away? The difference.
- Instead of long wait times and confusing departments, you get one person who knows your situation.
- Instead of losing hours of care to hidden fees, you get more time with support workers—because we don’t add fees on top of hourly rates.
- Instead of feeling stuck with whatever worker shows up, you choose who comes into your home.
Families tell us it feels like a weight has lifted.
They spend less time sorting care and more time actually enjoying it.
Real support from real people
Care Coordination Australia is a family-run business helping older Australians stay in their homes with more freedom, better care, and less stress. We’re not a call centre. When you ring us, you’ll speak to someone who knows your name, understands what matters to you, and is ready to sort things out.
We’ve built this service from the ground up, based on what we wanted for our own family. That means no endless hold music, no jumping between departments, and no confusing budgets. Just real people who care, helping you get the most out of your Home Care Package, wherever you live.
We’re big believers in doing things locally. We connect you with trusted support workers in your area, help you spend your funding where it counts, and give you back time. Whether it’s to relax, recover, or enjoy more moments with your family.
This isn’t about ticking boxes. It’s about quality of life, and making care simple, personal, and actually helpful.
Getting started is simpler than you think
We make the process easy, so you can focus on what matters most.
We'll start with a call
We’ll talk through your goals, answer any questions, and complete the initial onboarding form together.
We’ll help arrange your care meeting
We’ll book a planning session with your new Home Care Package provider so everything’s set to go.
We’ll coordinate your services
Once you’re onboard, we start lining up the care and support that fits your life, and your budget.
After relocating to a new area in the Wide Bay region, CCA helped establish services in our home that allowed us to deal with my spinal injury. All the services arranged were completed quickly to suit my disability. CCA has made me feel independent and are a team I can trust. CCA has allowed us to feel safe and enjoy our lives to the fullest.
We recommend that any Home Care Package recipients that need help and guidance should contact CCA. You will notice the difference with their professional approach, which will be very beneficial to your life’s progress.
Sue and Beric Lees
My wife and I appointed CCA as our coordinator’s , 18 months ago. I am happy to say I am totally happy with their service. In May 2024 my wife was diagnosed with AML Leukemia and was weeks to live. I immediately advised CCA asking for additional help. The team were so helpful and compassionate, and immediately helped where possible. My wife and I were so surprised of their response. After my wife’s passing CCA have been so caring, keeping in contact with myself, offering additional support if required. Being with CCA is like belonging to one big happy family. Caring and compassionate. I have recommended them to a number of my friends, and they are all happy.
Dave McDonald
The benefits of working with us
At Care Coordination Australia, we make it easier for you to live at home longer. Our self-managed approach puts you in control, but we handle the logistics. Here’s how we help:
One point of contact
Forget being passed around. We give you a single contact number so you can easily reach us when you need something. No more waiting on hold.
Freedom to choose
You decide who enters your home and which services you want. No more being told who’s coming or what’s available.
Save time and energy
Managing care, work, and family can be exhausting. Let us take care of the details so you can spend more time doing what matters most.
Continuity of care
You get the same friendly faces, day in and day out. No more waiting for new workers or changing plans unexpectedly.
No surprise fees
We pay for approved purchases and claim them back, so you don’t have to deal with additional fees or waiting for reimbursements. It’s that simple.
Build relationships and memories
By choosing support workers and services that suit you, you’ll develop meaningful friendships and create lasting memories. Care is personal, and so are the connections we help you build.
Hear from our clients
We’re proud to have helped so many families find the right care solutions.
But don’t just take our word for it - here’s what some of our clients have to say about their experience with Care Coordination Australia.
The care coordination team is exceptional in their client-focused approach. They ensure that all resources, including support personnel and necessary supplies, are allocated and procured well ahead of time, providing a seamless and stress-free experience for clients.
Their proactive approach to resolving issues and their unwavering commitment to advocating for clients is truly commendable. They go above and beyond to ensure that every detail is managed with care and precision. I would highly recommend their services to anyone looking for compassionate and professional support.
Working independently with CCA has allowed myself the freedom to develop a strong relationship and friendship with my client. When I first met Ron, he was under a lot of stress with his wife in care. Now Ron visits regularly, has social outings and domestic assistance which has greatly improved his quality of life and mental health. This has been noticed by his family and friends.
I truly believe that many age care recipients would greatly benefit from this type of support in the future of age care, compared to the more traditional and less personable support that has been provided by larger institutions.
The care coordination team is exceptional in their client-focused approach. They ensure that all resources, including support personnel and necessary supplies, are allocated and procured well ahead of time, providing a seamless and stress-free experience for clients.
Their proactive approach to resolving issues and their unwavering commitment to advocating for clients is truly commendable. They go above and beyond to ensure that every detail is managed with care and precision. I would highly recommend their services to anyone looking for compassionate and professional support.
Frequently Asked Questions
We know that choosing the right care is a big decision, and you likely have questions. At Care Coordination Australia, we’re here to make the process easier and clearer for you.
Below are answers to some of the most common questions we get, but don’t hesitate to reach out if you need further information. We’re always here to help.
What is a Home Care Package?
A Home Care Package is designed to help senior Australians live independently at home for as long as possible. It provides access to a range of care services, so you can receive the support you need at home and in the community.
How do I change my package to be managed by Care Coordination Australia?
If your current package isn’t being fully used, don’t worry - it’s easy to make the switch. Just get in touch with us, and we’ll help guide you through the process.
Don’t have a Home Care Package?
- Register with My Aged Care
- ACAT/ACAS Aged Care Assessment
- Receive Home Care Package Approval Letter
- Join the National Wait List
- Complete your income assessment test
- Receive approval and your Home Care Package Code
- Call us and we’ll guide you from start to finish
Why is pricing a percentage and not a flat rate?
Care Coordination Pricing is currently 11% of the Home Care Package Fees. Why a percentage and not a flat rate? The percentage is equivalent to what you receive through your package for that month. This means that when you take leave for extended periods or need to attend respite, you are charged the same percentage of the lower income received, instead of a high flat rate. This allows you to save up package funding for services and equipment, rather than having your funding absorbed through unnecessary fees for services you haven’t received.
2025 Support at Home Program
Starting in July 2025, the new Support at Home Program will roll out. We’ll guide you through the changes to ensure your care remains consistent and seamless, keeping you supported every step of the way.
What is the value of a Home Care Package?
Home Care Packages provide 4 levels of funding for supports in the home and community.
Level 1: Annual Subsidy $10,588
Level 2: Annual Subsidy $18,622
Level 3: Annual Subsidy $40,529
Level 4: Annual Subsidy $61,440
How many hours of care will I get?
The number of care hours depends on your individual needs and the cost of services. We’ll work with you to find the most reliable, affordable care providers in your area, ensuring your package is used to its full potential.
For any equipment needs, we’ll always source at least two quotes to make sure you’re getting the best deal for your Home Care Package.
Ready to get more from your Home Care Package?
We’ll help you make the switch or get started without the stress, the jargon, or the call centre shuffle.
